About Us

The Domestic Fowl Trust are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Domestic Fowl Trust
Bell Brook Farm, Pigeon Green, Snitterfield, Warwickshire, CV37 0LP. United Kingdom
Phone: 01789 700 024 or 01789 700 024
Fax: None
Email: dft [at] domesticfowltrust [dot] co [dot] uk
VAT Number 976 4471 75

This web site, Bell Brook Farm and the Domestic Fowl Trust are owned and operated by a partnership. All correspondence should be sent to the proprietors Mr A Jones & Dr B Smith at the above address.

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards and PayPal and American Express. Please select the Credit/Debit Card option if you wish to pay by card. You will then be forwarded to a secure checkout. If you choose to pay by PayPal, you will be forwarded to their secure checkout web site.

If you do not wish to pay online, you may call us and pay over the phone by credit or debit card.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All sizes are approximate and although we endeavor to make the website accurate the design may vary slightly from that shown. We are constantly upgrading our stock so we reserve the right to alter designs when necessary.

Shipping & Handling

Delivery of parcels:
Most of our orders are sent by DHL or Royal Mail, except very large items which are sent by other courier.

We will normally dispatch your order to you in 1-2 business days (Express Shipping) or 3-4 business days (Standard Shipping) and you will normally receive it within 7 business days, but you should allow up to 14 days.

We may not be able to send some goods to certain remote postcodes - such as all of the Scottish highlands and islands, Northern Ireland, Isle of Man & Channel Islands. If we do, there may be additional postage costs for you to pay. From 1st January 2021 we do not intend to ship to EU countries.

This is providing the products are in stock.

You agree that you will inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number and postcode in all correspondence. A photograph always helps us make a prompt claim against the delivery company.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
 

Delivery of poultry houses:
Most poultry houses are delivered in England and Wales by our own inhouse delivery team.

Delivery and on site assembly of poultry houses is usually within two to three weeks of placing your order. However, at times of unusually high demand, our lead time for some houses may be as long as 6 weeks or very exceptionally 8 weeks. If the delivery time is critical to you, please call before placing your order.

The cost of the delivery for the poultry houses also includes erection, however there needs to be easy access between our lorry/van and the place you wish the poultry house to be errected, as well as good ground conditions and clearance all round the place you wish the poultry house to be placed. If one person cannot reasonably and safely carry the panels from the lorry to the site, then we may not be able to assemble the house exactly where you wish. Our drivers will always do their best, but their opinion on access will be final. If you have any doubts about access please call us to discuss before placing your order.

You agree to inspect your poultry house carefully together with our driver, after they have assembled it. Our drivers want you to be happy and will love to show you the features of the poultry house, resolve any questions you have or make any minor adjustments for you. Once you have verbally accepted your poultry house you agree to let our drivers take one or more 'proof of delivery' photographs of the poultry house. These photographs are in place of a signature, which we no longer collect because of Covid 19. These photos will be stored by us and used as set out in the section titled "Photographs" below. You agree that once you have verbally accepted the house and our driver has left site, they won't be able to return.
 

Back orders:
If your item is not in stock, we will back order for you. Please contact us if you do not wish to wait.

 
Tax Charges:
For consumer orders made from and supplied to you (the purchaser) in England, Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man,  VAT will be charged by us (the seller) at 20%. For consumers based in Northern Ireland, Channel Islands and Isle of Man any local import duties, customs charges or additional taxes are your (the purchasers) responsibility. Due to new customs and export systems from Jan 1st 2021 we do not intend to ship overseas to European Union countries or Republic of Ireland. In the unlikely event that we accidentally ship an order to the EU or else ware in the world, then all local taxes including VAT, import/export duties, tariffs, customs charges and fees are your (the purchasers) responsibility, you will remain liable for these costs even if you return the goods.
 

Credit Card Security:
You will only be asked to enter credit or debit card details while you are on our secure checkout page operated by Stripe and PayPal. Stripe and PayPal are Europes leading merchant service providers providing secure card processing for thousands of UK companies. Credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the merchant bank computer. They are not held in clear text on any web site or on our computer.

Our web site is assessed as PCI compliant by SecureMetrics.

Our computer system is independently security scanned by SecureTrust.
 

Photographs:
Product photographs on our website are provided as a guide. The items we supply you might not be exactly as they appear in the photographs. This is for many reasons such as manufacturers continuous improvement of their products. Please read the descriptions carefully. You agree that any photographs you supply to us become our property without limitation or reservation. This extends to 'proof of delivery' photographs that we have taken, which you agree are our intellectual property. You accept and agree that we may use photographs you have sent us and photographs we have taken, including 'proof of delivery' photographs, for marketing or other purposes as we see fit.
 

Reaching Us:
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01789 700024 or 01789 850046 (International +44 01789 850046) or write to us at Bell Brook Farm, Pigeon Green Snitterfield, Warwickshire, CV37 0LP, United Kingdom.

Privacy Policy

The Domestic Fowl Trust do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, it is necessary for us to pass your name and delivery address to a third party such as a courier firm, Royal Mail or logistics company. We have to do this, or we cannot deliver your goods. We will also supply your phone number and email address to them for tracking notifications, feedback and in case their driver has difficulty locating your delivery address. The buyers' information you supply us will be kept on the Shopblocks and Xero secure servers for up to 10 years to ensure we can deal efficiently with you for example when dealing with warrantee claims or when you wish to reorder a product you have purchased before or a replacement part for a poultry house, keeping track of loyalty points and so on. Each time you log into your account, or make a purchase from us the 10 years starts again. If you use the "Out Of Stock" notification feature, we will retain your email address in order to email you to let you know when the product is available.

If you purchase live birds or hatching eggs from us, we are required by law to keep a record of this transaction for at least 12 months. This will include your name and address together with the destination address plus details of the birds or eggs you purchased. This record may be kept both on paper and on our secure computer. We are obliged to share this information with government agencies such as DEFRA or their authorised bodies such as APHA whenever they should request it.

We are legally obliged to pass details of every sales transaction to H.M. Revenue and Customs (HMRC),this may include your name, address, the value of the transaction, method of payment and some detail of what you purchased.

From time to time we may send you emails, this may include emails about your current or past orders and deliveries, emails about similar products to those you have purchased before, details about special offers or discounts we think you may be interested in, emails about your account or emails about other matters relevant to you as a customer. We will only do so when we believe there is a legitamate interest in doing so. 

You can consent to recieve marketing newsletters from us by email. We will only send you newsletter emails if you specifically "opt in" via our website. We will stop sending you newsletters if you email us asking us to stop, or if you log into your account and opt out of receveing them, or you follow the link at the bottom of each newsletter.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book or account set up is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. We also use Google Analytics. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders including contacting you about your order.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes or when legally obligated to do so by law e.g. enforcement agencies such as the police or HMRC.

You may request that your details are deleted from our records at any time by writing to us at the above address (with the exception of details we are required to hold by law).

Returns Policy

Internet Purchases:
Your rights to return goods purchased via our website are protected under the Consumer Contracts Regulations and/or the Consumer Protection (Distance Selling) Regulations.

All of our feed, equipment and medication products purchased over the internet come with a 14 day no quibble guarantee.

You may cancel your order and return the goods within 14 days of receiving them for a full refund, including the cost of basic delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be unused, in original packaging and in salable condition.

In Person Purchases:
Your rights to return goods purchased at our farm are protected by the Consumer Rights Act.

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. For example if you get home and discover the item is:
• broken or damaged ('not of satisfactory quality')
• unusable (‘not fit for purpose’)

In the unlikely event you find this to be the case, just bring the item back, together with proof of purchase and we will take care of it for you.

We almost certainly will not accept an item back if:
• it was damaged by you, shows signs of wear and tear, you've had an accident or misused the item
• you knew about the fault before you bought the item
• you’ve just changed your mind

In the case of live birds, we pride ourselves on breeding healthy birds in a free range environment.

We warrant that they are healthy and free from disease at the time you collect them. We are happy for you to inspect each bird individually before you make a purchase. You agree to keep birds you have purchased from us isolated from other birds for 14 days from purchase. In the unlikely event that something is wrong with the birds you have purchased from us, you agree to let us know as soon as you spot something. If we agree it is a pre existing condition and you can demonstrate they have been kept isolated from other birds, then you may return them to us within 14 days of purchase for replacement birds (or a refund if replacement birds are not available). To qualify for a replacement or refund you agree to return the bird with proof of purchase within 14 days of purchase.

We also pride ourselves on selling birds of the correct sex. If we say it is female, it is because we are pretty sure it is.

If we guarantee a bird we sell to you is female, we will note this on the sales order. If it subsequently turns out we have made a mistake and the bird is of the wrong sex, we will replace it for a bird of the correct sex (we will not refund you). However you must bring the bird back to us together with proof of purchase before it is 20 weeks old. In any case, you agree not to claim a replacement bird more than 90 days after the day of purchase.

You understand and agree that we will never cover or contribute to your vets bills, under any circumstances.

You must retain the sales order as proof of purchase.
 

Returns policy (general):

We may ask you to pay a "restocking fee" equivalent to 15% of the item value to cover bank charges, repackaging costs and our time. We may change our returns policy at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your statutory legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Minimum order value

Please note there is no minimum order value when purchasing from our online store, if you would like just one pack of legrings, that's fine with us. However, or couriers do impose a minimum charge.

Our Loyalty Program

Membership of our loyalty program:
Membership in the Loyalty Program is available to any United Kingdom resident who is at least eighteen (18) years old and provides valid and accurate personal information when enrolling. Enrolment is automatic upon setting up a customer account on our website. By setting up and using an account on our website you are accepting these terms & conditions. Once enrolled into the Program, you are entitled to the rewards and benefits of membership as set out herein. You agree to only set up and use one account. We reserve the right to cancel or suspend your participation in the Loyalty Program and delete any rewards or points earned and not yet used in the event of fraud, abuse of rewards privileges, violation of these Loyalty Program Terms and Conditions, or at our discretion.

Maintaining membership & opting out:
Members must maintain an active membership of the Loyalty Program to earn and redeem points. You may choose to opt out of the Program at any time. If you opt out of the Program, your customer account will be deleted, you will no longer earn points or be able to redeem points and you will forfeit your unused and unexpired points. Deletion of points is final and cannot be reversed. To cancel your Loyalty Program membership, please call email dft[at]domesticfowltrust.co.uk or call 01789850046.

Expiration of points & monetary value:
Points expire after 12 months if you do not make any purchase in the 12 months after earning them. They will not expire if you make at least one purchase every 12 months. Expiration of points will happen automatically, without notice and cannot be reversed.

Points have no monetary value. Points and other rewards cannot be exchanged for cash.

Eligible Purchases:
Points are earned for qualifying purchases made through our website. Points will be credited to your account balance upon dispatch of a qualifying order. Points cannot be earned for: any purchase made using a reward coupon; store credit or merchandise credit; charity donations; purchase or redemption of a gift card; or the value of any gifts-with-purchase; mail orders; orders placed by telephone; in person purchases. All other purchases via our website will be qualifying purchases.

Using Points:
A minimum balance of 100 points must be earned before they can be redeemed against a purchase. You can only use points one time and they will then be deducted from your account balance. The points will only apply to the product price and will not apply to any delivery or shipping costs. Points will remain deducted from your account credit balance in case of order return or cancellation.

Points and other rewards are not transferable to another person or another account.

Combining Benefits:
When making a purchase using points, they cannot be combined with any other vouchers or discount codes or be applied to discounted items. The points will only apply to the product price and will not apply to any delivery or shipping costs.

Limited Liability:
We will not be liable for any failure or malfunction of the loyalty program and the related systems, for losses or damages arising from possible changes, or for any expenses and inconveniences resulting from the use of points or rewards.

Changes to the Loyalty Program:
We reserve the right to make changes to the Loyalty Program, (and these corresponding terms & conditions) including suspending or cancelling the Loyalty Program in part or in full under the following situations:

• When necessary following legislative changes
• If the program is no longer profitable for us or
• If deemed unnecessarily burdensome for us – for technical or commercial reasons
   

We reserve the right from time to time to make ad-hoc changes to these terms & conditions in order to implement general improvements or clarifications in the text.

If we do suspend or cancel the Loyalty Program all points and other rewards will immediately expire and be automatically deleted. Deletion of points is final and cannot be reversed.

Competitions

By entering a competition run by the Domestic Fowl Trust, on our website or via our social media channels, you agree to the following:

• Our competitions are only open to UK residents. Persons aged 17 and under must have a parent or guardian’s permission to enter. 
• All intellectual property rights in your entry will remain with you. However, we retain the non-exclusive right to publish the winning entry or entries. 
• If your entry is selected, you will not receive remuneration in exchange for allowing us to use your entry or related artwork/ideas in future marketing material, books, merchandise, promotional material, or any form of media. 
• You consent for your full name and your entry to be placed on our web site and used on our social media platforms. 
• Entries submitted by post will not be returned. 
• The winning entries will be selected by the Domestic Fowl Trust team unless otherwise stated. 
• To be eligible for a prize, entries must be received by 11:59pm on the published deadline. 

All prizes are non-refundable and cannot be exchanged for cash.

It will be our sole decision as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding prizes.

The competition is open to all residents in the UK, except:
a) employees of Bell Brook Farm or the Domestic Fowl Trust; employees of agents or suppliers of Bell Brook Farm or Domestic Fowl Trust, who are professionally b) connected with the competition or its administration; c) members of the immediate families or households of (a) and (b) above.

We will not accept competition entries that are:

• automatically generated by computer; 
• completed by third parties; 
• illegible, have been altered, reconstructed, forged or tampered with; 
• incomplete. 

There is a limit of one entry per person.
 

Unclaimed prizes:
All prizes must be claimed within 21 days of our notification of winning or as otherwise stated in any specific terms. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all.

If you do not provide us with correct and accurate up-to-date contact details, we will be unable to contact you and you may as a result forfeit your prize.
 

Publicity and personal information:
The personal information supplied when entering our competitions will be used by us in accordance with our Privacy Policy.

By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by us or our agents and suppliers to administer the competition.
 

Photos and videos:
Should any competition require entrants to submit a photograph or video clip (collectively, “Photograph”):

• Entrants warrant that they are the person in the photograph or have prior approval from the person in the photograph that it may be submitted as part of their entry; 
• Entrants agree that we have the right to publish and communicate to the public the photographs in any media (including but not limited to online) at all times without restriction or limitation throughout the world; 
• Entrants acknowledge that we may edit the photographs in our sole discretion; 
• Entrants agree that we have the right to use the entrants’ full names and ages in conjunction with the photographs; 
• Entrants agree not to bring against us any actions, suits, claims or demands in any respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their photographs; 
• Entrants aged under 18 shall have obtained the consent of a parent or a guardian (and will provide us with the contact details we need if we wish to verify this).
   

Tampering and other matters:
If for any reason any competition is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a competition, we reserve the right to cancel, terminate, modify or suspend the competition and/or any draw/s or judging related to the competition and/or to disqualify any individual who (whether directly or indirectly) causes the problem.
 

Termination of competition:
We may vary the terms of, or terminate, a competition at any time at our discretion without liability to any contestant or other person. We will not award any prize if the competition is terminated.
 

Decisions final:
All decisions relating to any competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person will be entered into. Tiebreakers, disputes, conflicts, questions or concerns will be managed by us and, if required by law, by an independent adjudicator. Where a competition involves voting, the accuracy of the pooled results received and published by us will be deemed to be final and binding and no correspondence will be entered into.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

By visiting our site and/or purchasing something from us, you engage in our “Service”. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the Domestic Fowl Trust, our partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence),strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some regions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such regions, our liability shall be limited to the maximum extent permitted by law.

Products supplied by the Domestic Fowl Trust and all associated accessories (including but not limited to coops, houses, runs and Automatic Door Openers) are designed to help you keep your animals safe, but we cannot accept responsibility or liability for loss of livestock or damage to property in any circumstance. The ultimate responsibility for the welfare and safety of any livestock is with the owner/keeper.
 

ChickenGuard Warranty

The warranty of ChickenGuard products is provided direct by ChickenGuard. By purchasing one of their products from us you agree to register with them for your free warrantee on the ChickenGuard website https://www.chickenguard.com/register-warranty/. You also acknowledge that the Domestic Fowl Trust does not accept liability for any loss that arises directly or indirectly from its use, miss use or failure to operate. If you are not happy with these terms, you should purchase the ChickenGuard product directly from ChickenGuard, not via us.

Repair or replacement:

If the ChickenGuard item is found to be faulty it will be repaired by ChickenGuard, or replaced by ChickenGuard, free of charge, subject to being within the 3-years Warranty period. If the item is out of warranty, but can be repaired, this will be offered by ChickenGuard at a cost of £25 (+associated shipping charges). If the item is out of warranty, but cannot be repaired, a discounted (30% off) rate will be offered by ChickenGuard on a new purchase.
 

Defective items:

If a ChickenGuard product is faulty, please contact the ChickenGuard Customer Services team: +44 (0)1223 855636.
 

PLEASE NOTE:

All return and re-shipping charges to ChickenGuard are the customer’s liability. Shipping costs will be refunded by ChickenGuard if there is a fault with the product. Shipping or re-shipping costs will not be accepted should the goods be found to be non-faulty. A refund will not be issued by ChickenGuard if the item has been damaged, however caused, post-purchase. All items should be unused. If you choose to modify your Chicken Guard unit without written approval from ChickenGuard ®, the action will void your warranty and any obligation on ChickenGuard® to replace or repair your unit at the cost of ChickenGuard® will become void.

Nestera Warranty

The warranty of Nestera products is provided direct by Nestera. If for any reason you are not completely satisfied with your Nestera coop you may contact Nestera on their email hello@nestera.eco Simply email them at hello@nestera.eco to discuss your needs.

Your statutory rights are not affected by the ChickenGuard or Nestera warranty.